Privacy Policy

Effective date: 13 May 2026
Business name: Forget-Me-Nots Florist
Website: https://forgetmenotstheflorist.co.uk
Contact email: forgetmenotstheflorist@gmail.com
Phone: 07460808493

At Forget-Me-Nots Florist we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us. We comply with applicable UK data protection laws.

1. Information We Collect

We may collect the following information:

* Name
* Email address
* Phone number
* Billing and delivery address
* Payment information
* Order details and preferences
* IP address and website usage data

2. How We Use Your Information

We use your information to:

* Process and deliver orders
* Contact you regarding your order
* Provide customer support
* Send order confirmations and updates
* Improve our website and services
* Send marketing emails or promotions (only if you opt in)

3. Payment Processing

Payments are processed securely through third-party payment providers. We do not store your full payment card details on our systems.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

* Delivery partners
* Payment processors
* Website hosting or IT providers
* Legal authorities where required by law

5. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookies through your browser settings.

6. Data Retention

We keep customer information only as long as necessary for business, legal, or tax purposes.

7. Your Rights

Depending on your location, you may have rights to:

* Access your personal data
* Correct inaccurate information
* Request deletion of your data
* Withdraw marketing consent
* Lodge a complaint with a data protection authority

8. Security

We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Contact Us

If you have questions about this Privacy Policy, contact:

Forget-Me-Nots Florist
115 The Street
Oulton
Norwich
NR11 6AF
Email: forgetmenotstheflorist@gmail.com
Phone: 07460808493